ChrysMarie Suby is the owner and co-founder of the Labor Management
Institute, Inc. and an international healthcare consultant. The Labor
Management Institute (LMI), an international educational institute
providing certifications for scheduling, staffing, labor management
analysts and resource coordinators; a national database for comparing
labor hour and productivity, and annual forums on labor management and
productivity.
Her background and expertise includes consultation and implementing
innovative, practical strategies that balance the workforce and
workplace. Her specialty areas include labor management, scheduling and
staffing to budget in healthcare organizations, casino/resorts and
retail management nationally and internationally. Clients include
nationally known airlines, major casinos and resorts, and retail
clients including supermarkets, energy plants, manufacturing companies
in the United States. International clients include cultural
institutes, universities and national health authorities in Japan,
England, Commonwealth of the Bahamas, and many more.
Ms. Suby is a graduate of Metropolitan Community College and the University of Minnesota.
Ronda Hughes, PhD, MHS, RN, FAAN
Dr. Hughes has over 20 years’ experience in leadership, management and research. She works with national policy makers, leaders and researchers in various ways, improving the quality and safety of care throughout the nation. Her work experience includes academic and public service. She was a Senior Health Scientist in the Agency for Healthcare Research and Quality (AHRQ) where she was involved in both intramural and extramural research and led AHRQ’s quality improvement initiatives for nursing involving research and implementation of evidence. Dr. Hughes combines her experience with research, large databases and evidence to transform organizations and care at the bedside.
She writes regularly on patient safety and quality improvement as well as research methodologies. She was the editor and major contributor of the joint AHRQ and RWJF book, “Patient Safety & Quality: an Evidence-based Handbook for Nurses,” which is targeted to nurses across settings and is being utilized by schools of nursing and hospitals nationally and internationally. This book has received numerous awards for its importance to clinicians, administrators and managers, policy makers and educators.
Dr. Hughes received a B.S. in nursing from Boston University, a M.H.S. in health policy with a minor in biomedical ethics from Johns Hopkins University, and her Ph.D. in Health Policy and Health Services Research from Johns Hopkins University. Dr. Hughes is also a fellow in the American Academy of Nursing.
Jane T. Wall, RN, MSN, CNA
Ms. Wall comes to LMI with over forty years healthcare
experience in governmental and private organizations and has held positions ranging
from critical care staff nurse, middle management to administration. Areas of expertise include workload
measurement, patient classification predictive validity and reliability,
productivity management systems, establishing centralized staffing systems and pools
as well as scheduling systems. She
has lead organizations in the implementation of four staffing scheduling
systems and productivity management systems. She has led organizations in evaluating and defending nurse
staffing resources to senior leadership for the past 20 years. Most recently she worked with nursing
leadership to implement the universal room concept for a cardiac tower.
Other areas of expertise for Ms. Wall include regulatory
compliance (The Joint Commission, state regulations, Department of Community
Health, and CMS). Ms. Wall has
experience in conducting root cause analyses and work plan follow through for
major adverse events and complaint resolution. She coordinated Joint Commission
and other regulatory agency survey activities for as many as 4 Joint Commission
programs – Hospital, Long Term Care Sub-acute, Behavioral Health, and Home
Care.
In her healthcare leadership roles she has:
· Coordinated
the development of a 39 bed Diabetes and Medicine unit.
· Leading,
guiding, mentoring the Administrative Nursing Supervisors (5) Developed the concept for specially trained
Resource Coordinators (SWAT nurses) (8) who serve as panel of expert
critical care nurses to mentor unit staff and respond as RRT nurses and patient
arrests.
· Established
a 150 (or so) member float pool of nursing staff; leading, guiding, mentoring, and budgeting a central staffing office (4);
· Coordinated
the development of a 19 bed Observation Unit.
· Coordinated
the development of a group of nurses who function as Direct Admit nurses (float
all over the hospital to admit patients for units).
· Coordinated
the development of a Palliative Care Program and setting up the 16 bed unit.
Ms. Wall graduated from Macon Hospital School of Nursing,
and received both her BSN and MSN from the Medical College of Georgia. She is a member of Sigma Theta Tau, GHA, and AONE.
She served as a taskforce member on the ANA task force to revise the
Administrator’s Scope and Standards of Practice in 2004. She has numerous publications on the
topics of workload measurement, patient classification inter-rater reliability,
implementation of and staff perception on use of smart pump medication infusion
technology, and management of hyperglycemia.
Diane Maki, MBA, PhD.
Diane Maki is a consultant in
organization development specializing in
motivation and change management. She is president of Strategic People
Development, LLC, in Minneapolis, Minnesota. She is an adjunct faculty
member at the University of Minnesota in the Human Resource Development
program and an Associate of the Labor Management Institute.
Dr. Maki combines fifteen years of management experience in industry
with her research in motivation to work with healthcare organizations
in discovering factors that attract, motivate, and retain staff. She
also conducts workshops in facilitation and meeting skills, planning
and decision-making skills, managing work teams, conflict resolution,
and systems thinking. Her fluency in Spanish has allowed her to expand
her work into the Spanish speaking community.
Dr. Maki has developed and tested a scientific instrument that
evaluates staff motivators in the workplace. This measurement tool goes
beyond what satisfies staff in their work place to what actually
motivates them to do the job.
Her research activities are focused on attracting, retaining, and motivating staff in healthcare organizations.
She is frequently asked to present workshops, seminars and keynote
addresses on the topics of motivation, leadership and change in the
work place.
Prior to her work as a consultant, Dr. Maki worked for over fifteen years as a
manager in industry.
Dr. Maki earned her Ph.D., Human Resource Development, University of Minnesota; MBA, University of St. Thomas, St. Paul, MN.
Dr. Christine Meade
Dr. Chris Meade
is President of Meade Research in Charlottesville, VA. Chris
is an accomplished healthcare researcher with over 20 years of experience
conducting research studies for many of the largest health systems, community
hospitals, and disease management companies in the United States. After
obtaining her doctorate at Virginia Tech, she founded a research measurement
firm in 1989. The firm specialized
in healthcare service quality research.
She sold it in 1997.
She was a full-time research retainer with Tenet Healthcare
Corporation from 1997-2004. She
completed 97 different research studies for Tenet’s hospitals that ranged from
reasons for employee turnover, nurse retention studies, ED best practice
studies, physician satisfaction and research to support the development of an
online health learning company.
She was the Executive Director of the Alliance for Health Care Research,
a subsidiary of the Studer Group, until 2008.
Chris recently published on
the feature article in the American Journal of Nursing’s September 2006 issue
on Nurse Hourly Rounding to reduce patient call lights and increase patient
safety. The Journal of Emergency Medicine recently accepted her study on
‘Emergency Department Rounding to reduce LWBS, leaving AMA, patient call lights
and nurse interruptions. It was
published in the third quarter of 2008.
Dr.
KT Waxman has over 25 years of experience as a nurse leader in California. She
currently is the Program Director for the Bay Area Simulation Collaborative
(BASC) and the California Simulation Alliance (CSA) for the California
Institute for Nursing & Health Care (CINHC). She is also president of KT Waxman & Associates, a
healthcare consulting firm. Waxman began her career as an RN at UCLA Medical
Center in the medical/surgical division. A nationally known speaker, Waxman addresses
such topics as leadership development, healthcare finance, networking and
communication. Waxman holds an RN degree from Napa Valley College, a bachelor’s
degree in Healthcare Administration, an MBA from the University of La Verne,
and a doctorate in nursing practice (DNP) from the University of San Francisco
with a concentration in health systems leadership, with an emphasis on
simulation. She is now a part-time
faculty member and teaches masters students in USF’s nursing program.
Mary Lou Schmidt, MSN
Ms. Schmidt has over 30 years experience in Healthcare
ranging from clinical practice, education, management, organizational
assessment, quality improvement, utilization management and consulting. In the past, acting as the Director of
Quality and Risk in both a small community district hospital and a large HMO
system with responsibilities including Performance Improvement, Risk
Management, Compliance, Utilization/Case Management, Regulatory issues and
administrative oversight for clinical and nonclinical departments. Areas of
strength include:
o
Administrative
leadership
o
Organizational
performance assessment
o
Project
management
o
Teaching
skills focused in adult education.
o
Strategic
planning o
Training o
Utilization of Resources
Her administrative interest have centered around system and
process improvement. To that end
she has been a an member of the Board of Examiners for the prestigious Malcolm
Baldrige Award for 4 years as well as an Examiner for the California State
Quality Award for 2 years.
Mary Lou graduated with Distinction in Nursing from Sonoma
State University in California and received her MSN at the University of
California, San Francisco in Community Health Administration. She was inducted into the Nursing Honor
Society at UCSF and has been a member since, including the past board president
of the Sonoma State Chapter from which she was presented an award for
Excellence in Leadership
She is also a member of the American Society for Quality.
ChrysMarie Suby, RN, ANP, MS